KODAK Smile+ Support

KODAK Smile + Support

Frequently Asked Questions

 

What makes the KODAK Smile+ unique?

The KODAK Smile+ camera comes with auto flash, a built-in microSD slot, and Bluetooth connectivity to print photos from the app. But what makes it most unique is the integrated filter-changing lens.

Can you choose when to print or does the camera print automatically?

The KODAK Smile+ camera prints automatically. A few seconds after taking a picture, the picture will start to print. When you’re ready to take a photo, press down on the shutter button and hold the camera until you hear an alert. Make sure not to cover the printing slot with your hand while the photo is printing.

Why do I need to load the cleaning sheets?

The blue calibration sheets are created by Zink to clean the paper path rollers of the device and provide the best print quality. The sheet has two main functions:
i. Calibrates the printer in order to provide the best print quality for your specific KODAK Photo Paper.
ii. Cleans the paper path rollers to get rid of any dust or debris during calibration, or when you need to improve printing quality.
   a. Be sure to load each pack of paper with its included cleaning sheet to ensure the best print quality.
    b. When loading paper, be sure to load the calibration sheet first, with the barcode facing down. This sheet has a unique barcode specific to each paper     pack, so be sure not to mix paper from different packs together.
iii. Whenever a new pack is loaded, the blue sheet will be slowly ejected first, and then printing will resume.

What can you do with the camera’s built-in Bluetooth?

The camera connects to mobile devices via Bluetooth in order to connect to the app. Once connected, you can use the app to edit and customize photos already on your phone and print out photos from your phone.

Do I need to download the app to use the KODAK Smile+?

It’s more fun if you do! The KODAK Smile app allows you to apply stickers, filters and more to photos already on your phone and send them to print from your device.

How does the memory card slot work?

The memory card slot is used to insert a microSD card. Once a microSD card is inserted into the camera, you can save the photos you take. However, you cannot print photos saved on the memory card.

Is a microSD™ card required for this camera?

A microSD™ card is not required in order to use the camera. If you want to save your photos to your computer, you will need to have a microSD™ card or comparable memory card in your camera while you take your pictures.

What type of paper is compatible with this camera?

The KODAK Smile+ is designed to work only with KODAK Zink 2x3 photo paper. Other papers are incompatible with this camera.

How do I turn on the flash for my camera?

Your camera is equipped with a light sensor that will automatically turn on the flash in low light settings.

How do I charge my camera?

 To charge the battery in your camera, you will need to plug in the included USB-C cable into a wall adapter (not included). Using a computer or laptop to charge the camera is not recommended because it will significantly increase charging time.

Why are my photos blank when they print?

The KODAK Zink photo paper may have been loaded upside down. When loading the paper, ensure that the blue calibration sheet is at the bottom with the barcode facing down, and the rest of the paper is facing with the glossy side up.
OR
The paper may have been pushed too deeply inside the device. Remove the paper and reload it gently inside the compartment.

How do I attach the KODAK Color Straps to my camera?

The optional color straps, sold separately, can be attached to your camera quickly and easily. First, thread the cord loop through one of the camera rings. Then, thread the quick-release buckle through the loop and pull the buckle to cinch it. Repeat with the second camera ring.

Why do I need to load the cleaning sheets?

The blue calibration sheets are created by Zink to clean the paper path rollers of the device and provide the best print quality. The sheet has two main functions:
a. Calibrates the printer in order to provide the best print quality for your specific KODAK Photo Paper.
b. Cleans the paper path rollers to get rid of any dust or debris during calibration, or when you need to improve printing quality. Be sure to load each pack of paper with its included cleaning sheet to ensure the best print quality.
Make sure you are loading your paper in a neatly aligned stack with the blue calibration sheet on bottom facing down and the rest of the paper with the glossy side up.

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Customer Service
U.S.: kodak@camarketing.com, 844-516-1539
International: kodakintl@camarketing.com, 844-516-1540

The KODAK trademark, logo and trade dress are used under license from KODAK. PRINTOMATIC is a trademark of C&A IP Holdings, LLC in the U.S., the European Union and the United Kingdom. ZINK, Zero Ink, and the ZINK logo are trademarks of ZINK Holdings, LLC, registered in the U.S. and other countries. microSD is a trademark of SD-3C LLC in the U.S. and/or other countries. All other products, brand names, company names and logos are trademarks of their respective owners, used merely to identify their respective products, and are not meant to connote any sponsorship, endorsement or approval.

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